FAQs2022-07-25T15:43:59-04:00
Can I transfer my pre-paid Open Play or Scenario Event ticket to another date?2022-07-19T10:27:21-04:00

Tickets transferred using Showclix self-service exchange portal do not incur a ticket transfer fee. To exchange your ticket with the self-service exchange portal, click the “exchange ticket” button at the bottom of your original order receipt or log into your My Tickets account on the Showclix website using the email address you provided at the time of your purchase.

Tickets transferred via email or over the phone are subject a $5 per ticket transfer fee. The ticket transfer fee is not refundable. If your new date of attendance happens to be cancelled by our park, you will receive a full refund of your original purchase price but you will not receive a refund of the transfer fee.

Do you have concessions available at your clubhouse?2022-07-29T11:02:58-04:00

Our clubhouse offers an assortment of cold non-alcoholic beverages as well as a range of snacks.

Pizza delivery is also available. Ask our clubhouse staff upon arrival for available pizza delivery options.

Do you allow alcohol on site?2022-07-19T10:33:17-04:00

No. Alcohol is not allowed on site and should not be consumed before or during play. If one of our staff members suspect a player of being intoxicated, they will not be allowed to play.

How do I get to your facility?2022-07-29T11:06:15-04:00

Directions can be found on our Directions Page.

Our facility is located next to Indy Scream Park.

Are private parties totally private?2022-07-29T11:09:30-04:00

Yes. Private parties will have their own designated pavilions, their own referee, and private playing time on all of the outdoor fields.

There may be other groups playing at the facility but, due to the size of our facility, you’ll still be able to play privately on all of our playing fields.

However, please note that all private parties require a reservation in advance.

Is there a charge for parking?2022-07-29T11:05:15-04:00

No. White River Paintball does not charge for parking.

Do I need to tip my referee?2022-07-29T11:03:51-04:00

Tips are graciously accepted if you feel you had an outstanding time with your referee.

What is your reservation, refund, and cancellation policy?2022-07-19T10:28:54-04:00

Purchasing a ticket to White River Paintball is the same as purchasing a ticket for a movie or concert event. All sales are final. We do not issue refunds on any tickets or purchases.

Discounts are taken off of regular rates and are not valid in combination with other offers or discounts.

Private parties must provide a deposit to guarantee booking. Private Parties who do not pay for 10 players on the day of their event, show up more than 1 hour late or cancel with less than 3 weeks notice will forfeit their deposit. We play rain, snow or shine. Party cancellations due to lightning, blizzards, or unsafe weather conditions are at the sole discretion of White River Paintball.

What should I wear?2022-07-19T10:35:02-04:00

You should dress accordingly for the weather. We recommend, at a minimum, long pants, long sleeve t-shirt, light gloves, and a hat.

If you are unsure what to wear, we recommend renting our camouflage jumpsuit, body armor, and/or kneepads when you arrive. Our pro-shop also has gloves and other protective gear available for purchase.

Do I need to fill out a waiver?2022-07-19T10:35:28-04:00

Yes. All persons who wish to play paintball must fill out a waiver prior to play.

Players under 18 years old must have a parent or guardian’s signature on their waiver.

Save time – Click here to fill out your waiver online.

I want to book a private party, but don’t see the time available. Do you have any special availability for private parties?2022-07-29T11:15:40-04:00

We do our best to accommodate special scheduling requests for private parties. Please call us at 317-489-3732 to speak with one our party specialists.

Do I need to make a reservation to play in Open Play?2022-07-29T11:13:07-04:00

Reservations are not required for Open Play, but are highly recommended. Please note that all admission and rental packages are $5 more at the door. Click here to book your open play reservation.

Do I need to make a reservation for a Private Party?2022-07-29T11:14:20-04:00

Yes. Reservations are required in order to hold a private party for 10 or more players.

Call us at 317-489-3732 to book your private party today.

Am I allowed to bring in my own paintball gear and paintballs?2022-03-13T06:04:50-04:00

You are allowed to bring your own paintball gear to our facility. Our staff will check your gun on our radar to ensure it is shooting at a safe speed. Additionally, all outside guns must be set to shoot semi-automatic, with a 10 balls-per-second cap on all electronic paintball guns.

Due to environmental and insurance reasons, no outside paintballs are allowed. All paintball must be purchased from White River Paintball. You may come back and use any paintballs purchased from White River Paintball, within 6 months of purchase date.

When are you open?2022-07-29T11:18:14-04:00

Private Parties are available 7 days a week by reservation. Our party specialists can be reached at 317-489-3732.

Open Play is held throughout the year on select weekdays and weekends. Please visit our hours and pricing page for a full schedule of our upcoming Open Play days or click here to book your paintball adventure today!

Are you open year round?2022-07-29T11:21:20-04:00

Yes. We are open year round. The snow and cold won’t get in your way!

Private Parties can be scheduled any time, seven days a week, by calling our party specialists at 317-489-3732 and Open Play is held throughout the year on select weekdays and on every weekend.

Does it hurt when you get hit by a paintball?2022-03-13T06:02:53-04:00

Paintballs may sting a little upon impact, but the pain goes away within a few seconds. White River Paintball takes precautions to ensure all paintball markers are firing at safe speeds and we also have a mandatory 15-foot “surrender” rule. We also use a custom paintball specially formulated for the perfect shell thickness, to ensure the paintball is not too hard.

We routinely have players as young as 8 years old (including Girl Scouts) play at our facility.

If you are worried about the pain, we recommend you rent a camoflauge jumpsuit and body armor, which will help reduce paintball impact.

How old do I have to be to play paintball?2022-07-29T11:20:46-04:00

You must be at least 8 years old to play in a Private Party, and you must be at least 10 years old to play in Open Play and Scenario Events.

Do you still play if it is raining or snowing?2022-03-13T06:01:41-04:00

Yes. We play rain, snow or shine.

Heck, playing in the rain and snow is more fun anyway!

Private Party cancellations due to lightning, blizzards or unsafe weather conditions are at the sole discretion of White River Paintball.

Is paintball safe?2022-03-13T06:01:14-04:00

If you follow all of the safety precautions, paintball is very, very safe. In fact, due to the constant supervision and mandatory safety gear provided by White River Paintball, paintball is one of the safest sports in the country – safer than bowling!

We take all of the necessary safety precautions to ensure that you have fun, exciting paintball experience. Safety measures include a full safety briefing before play, full referee supervision throughout the day, reducing the speed of each paintball gun to a safe level, ensuring every player has full head and eye protection at all times during play and not allowing players to shoot each other within 15 feet.

White River Paintball has been in operation since 1999 and has one of the best safety records in the industry.

Trust White River Paintball for a day of safe, exciting paintball fun!

Is there a risk of contracting COVID-19 at White River Paintball?2022-07-19T10:30:33-04:00

Exposure to COVID-19 is an inherent risk in any location where people are present and we cannot guarantee you will not be exposed during your visit.

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